Support Center

Find answers, guides, and troubleshooting tips.

Getting Started

New to WorkPlace? Start here for setup guides.

Troubleshooting

Common issues and their solutions.

Getting Started

Initial Setup

  1. Download WorkPlace from the App Store or TestFlight.
  2. Open the app and grant necessary permissions (e.g., location, notifications).
  3. Navigate to Settings > Work Schedule to configure your standard work hours.
  4. Go to Settings > Locations to add your primary work location(s).
  5. Ensure notifications are enabled in your device settings for reminders.
  6. Optional: Enable iCloud sync in Settings > Data Management for backup.

Key Features Guide

  • **Clock In/Out:** Tap the main button on the Home screen to start/stop tracking.
  • **Managing Breaks:** While clocked in, tap the break button to start/end breaks.
  • **Travel Time:** Use the travel buttons before/after work sessions to track commutes.
  • **Viewing Statistics:** Explore the Statistics tab for detailed work insights.
  • **History:** Review past work sessions and edit entries in the History tab.

Need Help?

Common Issues & Solutions

App not tracking time correctly?

Ensure location services are enabled for WorkPlace. Check if you are properly clocked in/out. Restarting the app can sometimes resolve temporary glitches.

iCloud sync not working?

Verify that you are logged into iCloud on your device and that iCloud Drive is enabled for WorkPlace Time Keeper in your device's iCloud settings. Ensure you have sufficient iCloud storage.

Notifications not appearing?

Check your device's notification settings for WorkPlace and ensure they are allowed. Also, verify your reminder settings within the app.

If your issue isn't listed here or you need further assistance, please use the contact form below. We're here to help!

Contact Support

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